Policies & Practice

Below is the detail of our policy framework for ethical, careful and supportive delivery of work in the communities we are honoured to be invited to support.

If you have an queries or complaints regarding our position on any issue, our contact details are at the foot of the page.

This policy page was last reviewed in November 2021.

Working to get it right!

Diversity Statement:
Broadway Social Enterprise is committed to diversity and equality of opportunity, ensuring the elimination of discrimination on improper grounds.

We value and promote, for all our projects, equality of access and opportunity for all, including people disadvantaged through multiple forms of discrimination.

Broadway Social Enterprise Mission Statement:
Broadway Social Enterprise will always ensure that all its activities work in concert with the needs of users, the philosophies of its partner organisations and within the boundaries of good practice.

Broadway Social Enterprise will always ensure that project associates, staff and volunteers are appropriately qualified and have access to recognised training and personal development programmes.

Broadway Social Enterprise will strive in its work, to encourage access to, and provide gateways towards, training, education and holistic personal development for all.

Broadway Social Enterprise is a family friendly organisation.

How we think about our work and the environment:
Broadway Social Enterprise, operating a variety of services and social business projects, is committed to the principle of environmental sustainability, safety, energy efficiency and the reduction of waste.

We work as a distributed network of practitioners and volunteers who combine their knowledge and expertise in the service of projects clients and work outcomes. We maximise our communication and collaboration by making full use of email, virtual facsimile, shared work-spaces, voice over internet protocols and instant messaging and chat through virtual networks.

We exercise care in using our vehicles and utilise public transport as our travel mode of choice. We used recycled materials wherever possible and embrace Open Source software, deploying it in our client projects wherever possible, thereby freeing up more client fiscal resources for the delivery of their sustainable projects.

Broadway Social Enterprise actively seeks to work with service users, associates, employees, volunteers and all Directors in projects, local, regional and national to promote its environmental policy.

Broadway Social Enterprise seeks to establish all current environmental regulations, laws and codes of practices as minimum standards of operation. The project will work in concert with all its Directors to develop and build operational practices that continually reflect change, revised best practice and learned experience.

Broadway Social Enterprise disseminates an understanding of its environmental policy to associates, service users, volunteers and staff through publication of operational developments, staff training and opportunities for inclusive debate.

Purchasing, disposal of waste, material recycling and all consumption of resources are factored in the light of Broadway Social Enterprise’s commitment to a sustainable environment.

Broadway Social Enterprise reviews its environmental policy and procedures annually.

Working safely – for everyone…

Health and Safety Statement:
The Broadway Social Enterprise projects will operate within the boundaries of all current and future Health and Safety legislation. Broadway Social Enterprise will strive to provide a safe environment for associates, staff, volunteers, service users and projects visitors.

All areas of risk within the projects will be assessed on a regular basis ensuring that all reasonable steps have been taken to reduce the risk of injury.

Statement of intent:
It is the policy of the Directors to adhere to the Health and Safety at Work Act (1974), and any and all subsequent legislation, so that nobody involved in Broadway Social Enterprise activity is exposed to risks to their health and safety. So far as is reasonably practical the Directors will…

Provide and maintain a safe and healthy environment for all associates, staff, volunteers, service users and visitors.

Provide a safe system for work and research by ensuring that adequate information, instruction, training and supervision is given to all associates, staff, volunteers, service users and visitors as appropriate.
Encourage awareness of health and safety issues by associates, staff, volunteers, service-users and visitors to the facilities and premises of Broadway Social Enterprise, or those used by the projects.

Monitor the effectiveness of the Health and Safety Policy, revise it as necessary and bring any changes to the attention of all associates, staff, volunteers, service users and visitors.

Recruiting staff and associates

Recruitment Policy Statement:
As an equal opportunities employer Broadway Social Enterprise treats all applicants for positions with the projects fairly and equitably. The Directors recognise the importance of equality of opportunity for all and also recognise the benefits derived from having a diversity of talent, skills and potential within the projects.

Broadway Social Enterprise recognises its responsibilities with regard to the fair treatment of associates, staff, volunteers and service users. This fair treatment will be effected regardless of age, race, gender, disability, religion, sexual orientation,and responsibilities for dependants.

All candidates, when needed, will be selected for interview on the basis of their skills, qualifications and experience in relation to the requirements of the job.

All recruitment information, interview processes and interview outcomes will be conducted in accordance with these statements.

For positions where it is considered relevant, a disclosure from the Criminal Records Bureau of the presence of a criminal record will be required. This will be made clear to applicants during the recruitment process.

Consequently, it follows that any offer of employment to such positions will be conditional upon further assessment of the relevance of any conviction/s to the job in question before being confirmed.

It is projects policy that no employment may be undertaken without the completion of all these relevant checks and references.

Approach to Children’s Services

Creating a safe, but stimulating environment in every way!

Broadway Social Enterprise framework for children and young people’s service:

Children’s Services

Broadway Social Enterprise provides project services for clients and they should involve actual and potential users (children, young people and their families) in service development and operation.

These project services should be available when users need the most rather than when it is convenient to provide them.

Broadway Social Enterprise provision should not discriminate against anyone through work hours, for example – services should reflect the needs of working parents.

These services should be provided in locations that are most convenient and acceptable to users, to include having a strategy for reaching black and ethnic minority users, traveling people, those with disabilities irrespective of their numbers in the population.

Broadway Social Enterprise project services should reflect the knowledge and understanding of other service providers and ensure that our own service users also share this information.

Broadway Social Enterprise project services should be branded in a way that is non-stigmatising and focuses on positives rather than negatives in how services are described.

Broadway Social Enterprise will strive to consult at all times with the children and young people in its orbit, also conducting surveys to assess satisfaction and to determine what proportion of potential users within the area the service reaches and to counterbalance provision wherever possible to accommodate the needs of under represented groups.

Broadway Social Enterprise will offer services to children and young people that are planned, focused and persistent, with early intervention, intensive action at key transition points, sustained follow through, and with a guided return route for those who have become misdirected or diverted.

Broadway Social Enterprise will ensure that all associates working directly with children and young people will hold a recent Criminal Record Bureau/DBR Enhanced Disclosure.

The United Nation’s Convention on the Rights of the Child places equal emphasis on all of the rights for children.

There is no such thing as a ‘small’ right and no hierarchy of human rights. All the rights enumerated in the Convention – the civil and political rights as well as the economic, social and cultural rights – are indivisible and interrelated, with a focus on the child as a whole. ( www.unicef.org )

A position statement on Broadway Social Enterprise policies and activities directed towards the well being of children, young people and adults:

Broadway Social Enterprise actively supports best practice.

Broadway Social Enterprise will strive to be current with all initiatives for the support, development and care of children and young people.

Broadway Social Enterprise believes, in line with Every Child Matters that children should be…

  • Be healthy.
  • Emotionally secure and confident.
  • Be able to stay safe.
  • Live in a safe place.
  • Be able to enjoy and achieve.
  • Succeed at school and in life.
  • Be able to make a positive contribution.
  • Offered opportunities to contribute and stay out of trouble.
  • Be able to have economic well-being.
  • Overcome socio-economic disadvantages.

In line with the Children’s Fund Charter for Participation all children in Broadway Social Enterprise projects should…

Be clear about why we want to know what they think.
Know why we need information and what we will do with it.
Feel safe and confident enough to share information.
Have as much time as they need.
Be given as much opportunity as possible to let their feelings and ideas be known.
Be supported and assisted in the giving of information and ideas.
Be listened to carefully and be understood.
Understand why some changes or developments can be done and others cannot.
Be involved in service provision at all levels and be kept informed continually.

Our Child Protection Procedures:
The designated Director, taking a lead on oversight and delivery of
child protection issues for Broadway Social Enterprise, is Rev’d Sue Martin

The designated Director, assisting best operational co-ordination of this policy is Tim Smith

Director contact details may be found at the foot of this page…

We use the booklet What to do if you are worried a child is being abused (Department of Health Summary 31815 – A publication developed to assist practitioners to safeguard and promote the welfare of children).

What to do if you are concerned about a child or young person, either through noticing possible signs of abuse, physically, emotionally or through comments from the child?

1. Calmly and appropriately listen to the child and young person.
2. Reassure the child or young person in your care appropriately.
3. Be mindful of who else can hear your conversation.
4. Listen carefully to what is being said, be observant.
5. Do not seek to ask leading questions – let the child or young person know that you may have ot share what they have said to help them.
6. Discuss the situation with the nearest ‘designated person’ as above and follow their advice.
7. Make a record of the conversation.

How to complain
What to do if you wish to make a complaint?

The Broadway Social Enterprise projects are committed to providing good quality services to their clients and their service users.

In every relationship or complex piece of work we recognise that things can go wrong or that conflicting interests can emerge.

This policy statement is about how we deal with these matters to the satisfaction of all parties. No complaint, formally made, is seen as trivial and we will take action immediately to resolve issues straight away, if we can.

1. Deal with the issues locally and informally in the first instance. Often talking to our director or professional associate on the ground, informally, can be the best way to share information and put things right.
2. If you are still worried or concerned, speak to your organisational line manager – get them share the problem with our consultant.
3. If this does not resolve the issue and the complaint becomes formal, you may use the information below to contact us by telephone, letter, email or fax.
4. A Broadway Social Enterprise Director will acknowledge your written complaint formally within three days of receipt.
5. This partner will arrange for the matter to be investigated – engaging with all the relevant parties with tact and discretion.
6. We will formally issue a response and details of actions being taken within three weeks of the complaint being received.
7. If this response does not fully satisfy the complaint you may make representations to outside agencies to pursue the matter.
8. Broadway Social Enterprise, its Directors and professional associates will cooperate fully in this process.
9. The aim of our policy is to deliver successful, supportive and effective work to all the organisations we engage with.

You may write in the first instance to The Directors at…

Broadway Social Enterprise Limited
The offices of SmithMartin Partnership LLP
EcoTech Business Centre, Unit 27d, Turbine Way, Swaffham, Norfolk, PE37 7XD
Tel: 01223 911416
Email: office @ broadwaysocent.org

All page images: Creative Commons licensed from pexels.com. With thanks to the photographers – Sharon McCutcheon, Michaleangelo Buonarroti and Canva Studios…